from: John Pohling - 2018-08-18 13:26:54
I wanted to give a big shout out to Zuma rent a car!
The communication and service that we received from Warren and Mario were top notch. Warren communicated quickly and thoroughly every step of the way. He answered each one of my questions, and there were many, in a very professional manner. There were absolutely no surprises and everything was as described. He was able to use the e-mail from my Credit Card company to eliminate the CDW charges. I did not need to physically have a hard copy of the letter which was nice.
We were coming from the Nicoya Peninsula direct to Jaco and our car was clean, gassed up and ready to go at the time we agreed upon. Completing the paperwork was a breeze as Warren speaks English extremely well. We were off on our adventure in no time. I was really happy with the ability to have a driver (Mario) drive us up to San Jose at the end of our trip. I really did not look forward to heading into San Jose on my own, and when the rain started so heavily at the beginning of our trip to SJ I remarked to Mario about how happy I was that I did not need to do the driving! Little did I know that having Mario would be truly priceless momentarily.
As we left Jaco in the downpour the traffic came to a standstill and Waze was showing stopped traffic for miles in each direction due to either a strike, or accident on one of the bridges just out of town. we crept along for a few km until Mario turned off onto the "old road" and we were off thru the gravel back roads for many km until we hooked back up with the main road just beyond the stoppage!! Without his knowledge of these back roads we would have been sitting for hours. Mario was amazing and his knowledge of the area that he shared was appreciated. Also in terrific English.
So all I can say is if you are contemplating renting a car for your CR trip I would highly recommend Zuma and Warren/Mario.
from: Kathy White - 2018-05-18 19:14:30
Great rates and service. Mario, our driver, was a wealth of info and really really nice. Will use again and refer to
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